Privacy Policy

Last updated: 27 May 2026

 

Rising Damp Specialists Pty Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website.

 

1. Who we are

Rising Damp Specialists Pty Ltd is a company operating out of Gauteng, South Africa.

 

For privacy-related questions, you can contact us at:

Email: admin@risingdampspecialists.co.za

 

2. What personal information we collect

When you complete a contact form on our website, we may collect the following information:

• Your email address

• Your phone number

• Any information you choose to include in your message

 

We only collect information that you voluntarily provide to us through the website.

 

3. How we use your information

We use the information you submit only for the purpose of contacting you in response to your enquiry.

 

This may include:

• Responding to your message
• Calling or emailing you about your enquiry
• Providing information about our services
• Arranging a quotation, inspection, or follow-up where requested

 

We do not sell, rent, or share your personal information for marketing purposes.

 

4. Legal basis for processing your information

We process your personal information because you have provided it to us voluntarily through our contact form and because we need it to respond to your enquiry.

 

5. How we store and protect your information

We take reasonable steps to keep your personal information secure and to prevent unauthorised access, loss, misuse, or disclosure.

Only authorised persons who need the information to respond to your enquiry will have access to it.

 

6. How long we keep your information

We will only keep your personal information for as long as necessary to respond to your enquiry, provide our services, or comply with any legal or business record-keeping requirements.

 

7. Sharing your information

We do not share your personal information with third parties unless:

• It is necessary to respond to your enquiry or provide a requested service;
• We are legally required to do so; or
• You have given us permission.

 

8. Your rights

You have the right to request access to the personal information we hold about you. You may also ask us to correct, update, or delete your personal information where appropriate.

 

To make a request, please contact us at:

admin@risingdampspecialists.co.za

 

9. Complaints

If you believe your personal information has been handled incorrectly, you may contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator South Africa. The Information Regulator accepts POPIA complaints where someone believes their personal information has been processed in a way that violates POPIA.

 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.